With your IT playing an integral role in your business, you may find yourself looking for an IT partner such as a Managed Service Provider to support your infrastructure and systems and assist your internal IT team. Using outsourced Managed IT services to support your business’ IT needs can offer several benefits for your organisation.
An IT partner that can support your organisation
When outsourcing to a Managed Service Provider (MSP), organisations are looking for a business to partner with and support them. It might be that your IT department is understaffed or that IT employees are struggling with an overwhelming workload. Organisations are looking for a partner to extend existing IT teams or to become their IT team. Using an MSP should improve and enhance your business’ IT capabilities to support customers and employees within your organisation.
Keeping up with IT maintenance
Outsourcing your IT needs to an MSP can give you 24 hour, 365 days a year support and monitoring of your IT infrastructure. Issues can be resolved quickly and efficiently, no matter what time of the night they happen, meaning fewer nasty surprises when going into the office in the morning.
Outsourcing your IT can save your business money. Payment plans are available for organisations to pay monthly or annually, this means that budgets can be set internally, giving businesses an opportunity to keep in mind the cost of outsourcing IT requirements. Managed IT Services will specifically save you money when supporting your business in avoiding network disasters that could affect your organisation.
Free up your existing IT team so they can focus on internal strategy
Internal IT teams are often busy with internal user issues such as password changes and printer fixes, when their time could be spent working on internal IT strategy for the business. This might be planning and executing Digital Transformation for your business. Outsourcing your incidents to support analysts on a shared or dedicated service desk will give your internal team an opportunity to work on strategic planning.
Improved vendor management
Managing vendors and partners can be difficult and time consuming for internal IT teams to accomplish. Managed IT Service Providers often hold key relationships with vendors and partners. Meaning, MSPs can manage these relationships for organisations and be the main point of contact for any third parties that may need to communicate with your business.
Outsourcing your IT needs will provide your existing IT team with more time to focus on the overall business strategy. An MSP can provide support from 1st to 3rd line analysts, assistance with monitoring your IT infrastructure and networks, and provide support when your organisation introduces Digital Transformation. Overall, a Managed IT Service provider can deal with complex IT issues and offer you support on minor technology faults, giving you the opportunity to focus on other business needs.
For more information on how we can help you in outsourcing your IT support, please get in touch with us.
One of the most important aspects in Digital Transformation is that your employees are engaged and fully on board with the changes that will be happening within the business. It is important to encourage your workforce to be involved early on in the transition and ensure communication between CIOs and employees is clear regarding the new systems and process that will be adopted.
Your employees are typically the ones using the systems that will be going through a Digital Transformation. Some may not be keen on the changes you will be introducing and may oppose the new systems. Involving your team early on in the decision making and planning process can encourage support and engagement from your employees.
Here are 5 ways you can get your employees involved and encourage them to get on board with a Digital Transformation:
1. Communicate the plan
The key to a successful Digital Transformation is communicating the plan for the business and being transparent about how the systems your employees use every day might change. It is important to communicate how Digital Transformation will benefit the team and the reasons for deciding to do it. Continuing this communication throughout the Digital Transformation will engage your team through the whole process so they feel involved and understand what is happening, especially if these changes will directly affect how they work.
2. Explain how the changes will benefit them
Your team may be wondering what is wrong with the current systems you have, people like things they know and are comfortable with and therefore might feel apprehensive about the changes new systems will bring. It is your job to be clear about the planned changes and educate your employees with how it will benefit the team and make their life and role in the company easier.
3. Let employees express concerns
Letting your employees express any concerns they may be having and answering any questions will reassure them the change will be good for them and the business. Being open with your team about each stage of the Digital Transformation process will help them understand the change and plan for it. It will also give them an opportunity to voice feedback and opinions which might assist the project.
4. Invest in Training
Training is key to a successful Digital Transformation, ensuring all staff fully understand and are trained on the new system prior to rolling it out. This will also assist your workforce in remaining productive and ensure nothing is missed during the changeover from old to new systems.
5. Continue to keep employees engaged
Digital Transformation for an organisation can take years to complete successfully, especially if it is a business wide transformation. Keeping employees engaged in a long-term project can be difficult. Therefore, it is important for CIOs to be open about the plans for the future stages of Digital Transformation. This will encourage your workforce to adopt the changes you are implementing and encourage support for this long term change.
It is important to gain trust and support from your workforce. Organisations that are successful in Digital Transformation put a lot of effort into creating a culture that accepts change. CIOs have a responsibility to train their employees and knowledge share on the benefits Digital Transformation will bring to the organisation. Using clear communication, training and creating a trusted environment can encourage engagement and allow for a successful Digital Transformation.
To find out more about Digital Transformation and how we help our clients click here
Digital Transformation is an exciting time for any organisation starting on this journey. However, there will always be obstacles and challenges to overcome when making significant changes within a business.
Digital Transformation is about organisations taking stock of their current systems and processes and finding ways of making them more streamline and easier to use ultimately benefiting both employees and customers. Despite, Digital Transformation being introduced to benefit the business, there will be a number of challenges to overcome when planning and implementing. In this blog, we’re going to offer some hints and tips on the best ways to overcome these obstacles to ensure a successful Digital Transformation.
Overcoming Digital change hesitation
Change can be difficult to accept when you know and understand the processes you’ve been working on for some time. It might be that the biggest pushback you get is from your employees, who may reject the change that Digital Transformation will drive. To gain support from your team it is important for you to communicate the change that will be happening with your employees; from planning right through to execution, giving them a full understanding of the changes that will be happening within the organisation. To find out how you can support your team with Digital Transformation, contact us today.
Keeping up to date with new innovations
In this current climate, technology is moving so fast that it can be difficult for many organisations to keep up. Investing in technology requires a constant review of your business’ current capabilities, the direction that technology is going and assessing if your business can follow. The Cloud can play a fundamental role in an organisation’s Digital Transformation, as it can grow and develop with you and can assist you in meeting customers’ ever changing needs. The Cloud can be particularly advantageous when managing corporate growth, compliance requirements and can support businesses with regulatory needs such as the implementation of GDPR.
Have a clear understanding of your customers’ needs
Having a full understanding of your customers’ expectations and requirements when it comes to your business will be a vital part in planning your organisation’s Digital Transformation. Customers’ expectations are exceptionally high in this current technology driven climate. Businesses are expected to have a strong online presence, with the ability to communicate with their customers and answer questions through a multitude of online applications within a few hours. Many companies that have undergone a successful Digital Transformation have developed a plan to meet their customers’ digital needs and with the use of the Cloud have the ability to develop their systems at the same pace as their customers’ changing needs.
Trying to install Digital Transformation on inflexible systems
Companies trying to build flexible and agile digital systems on top of outdated technology are creating more serious issues for themselves whilst spending lots of money. If your core systems were designed more than five years ago, they probably need to be reworked in order to support a successful Digital Transformation. Using the Cloud to support your systems will mean your business will have the ability to be flexible, agile and eventually can boast a successful Digital Transformation.
The planning and implementation of Digital Transformation can take years to successfully execute. There are a number of challenges that businesses will come up against. However, moving your organisation to Cloud based digitalised processes and systems will support both your employees and customer’s needs, and will promote your business’ development. To read more on how we transform and innovate clients click here
Digital Transformation is using a mixture of digital technologies, people and processes to create new or change key elements of how a business works to meet the needs of their customers in this modern age.
The way consumers purchase products and services has completely changed. In recent years there have been a number of companies that have used Digital Transformation to revolutionise the way we, as a society, use products and services. Therefore, businesses need to continually analyse and update their systems to support their employees and their customer’s needs.
34% of companies believe they’ll fully adopt digital transformation within 12 months. The aim of Digital Transformation is to meet customer expectations in a world where the digital option is immensely popular and providing a consistent and fast customer experience.
Previously businesses looked to IT for high-quality, low risk and low unit costs; now they want a transformation partner. Something that can work with the business as it grows and be used to support employees and customers. This shift to digital will require enormous change and demand on IT teams. Most of which are already working hard to support employees with every day technical issues. Digital Transformation is an investment into IT and therefore requires an investment into the people working on such an integral project, this may mean organisations need to outsource elements of their Service Desk to free up their internal IT team.
What is the next step for organisations when planning a Digital Transformation?
A flexible IT environment
Organisations will need to understand that cloud technology is a crucial factor in digital transformation. It will enable employees to work at a fast, dynamic pace and will help organisations meet the ever-changing needs of their customers. By easily connecting Saas applications such as customer databases, Big Data analytics, web and mobile apps, businesses can record all elements to create a clear understanding of customers and therefore be able continue to develop systems to match their changing needs. Organisations shall need to be fully supported by an IT team that has the experience and the knowledge to drive a digital transformation project, whether this is based in house or is an external IT team.
Personalise customers experiences
Whether businesses are selling a product or a service, organisations must have the customer in mind when planning their digital transformation. It is important to invest into customer research so businesses can understand their customers fully and create something that can benefit them.
Creating a seamless digital experience
This should be created both for customers and the employees. Consumers expect a response from businesses within one hour, 24/7, the need for instant gratification plays a key role in our society and how customers engage with businesses, regardless of whether they are B2B or B2C.
Cloud solutions are an important integration into Digital Transformation. Helping employees work smarter and more flexibly to ensure customers’ needs can be met quickly.
Using the Cloud can bring a number of benefits to your Digital Transformation:
It benefits users – both employees and customers, as systems become digital they become easier to use.
Cost saving for the business
Offers better data and analysis for businesses to use to their advantage.
Using the Cloud is currently the best option for businesses to begin using as eventually the software currently being used will have support withdrawn as more and more companies move to cloud based infrastructure.
The Cloud provides a secure platform for security purposes which can be important for privacy and data management with the introduction of GDPR.
The Cloud is a flexible infrastructure and allows for businesses to update devices and systems and make changes for customer requirements.
Forward thinking firms are planning ahead for any future technology changes by putting the cloud at the heart of their digital transformation. This means allowing for more agile working, decisions and changes being made with more flexibility, so that the digital offering can grow as your business does.Read more here