Shared IT Service Desk
Our Shared IT Service Desk offers you highly qualified analysts providing IT support for your business to make sure your business can keep on doing what it does best. Shared IT Service Desk is part of a suite of Managed IT Services we provide.
Outsourcing your IT support to our Shared IT Service desk means you have access to a team with years of proven experience supporting businesses IT needs. Our team have analysts with skills from 1st line to 3rd line who can diagnose issues and assist with short term and long-term solutions.
The service desk is supported by our dedicated ITIL team who work to industry wide ITIL methodologies and ensure best practice is demonstrated throughout our IT Service Desk, as well as being certified to BSI ISO-20000-1 standards.
Our shared IT service desk analysts have a proven track record, with a broad range of experience, working with a variety of companies across several sectors. This means that our Service Desk team are constantly developing their knowledge and skills to support businesses with their IT needs.
Our Shared IT Service Desk offers support through inbound customer contacts via ticket logging and monitoring, supporting customers across multiple channels; telephony, email and our online customer portal.
What our Shared IT Service Desk will deliver for you:
Access to analysts with broader skills and knowledge than a traditional internal IT service desk.
Reduced cost. On average your business will save 30-45% per annum when compared to building an internal team whilst giving you better service coverage (ie 24x7x365) and without the management overhead.
Outsourcing Managed IT Services means the service you choose will take your IT issues off your hands and become an extension of your business.
An outsourced shared IT service desk gives business leaders huge flexibility and scale to deliver better hours of coverage and key staff on hand when you need them.
We offer a wide range of skills and training, allowing our customers to tailor their package to what suits them. This can also give you access to other offerings such as; monitoring and analytics providing support for the key business concerns of network and security, collaboration, cloud and data centre, data protection and workforce productivity.
Dedicated ITIL team who work to ensure our service desk is delivering IT best practices. ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.
Regular service reports will be delivered via a nominated Service Delivery Manager who will work with you to ensure the service delivers exceptional NPS (Net Promoter Score) and ensure the service aligns perfectly to your business.
Clear Reporting - we will deliver real-time metrics and reporting for you and your management team to gain insight into areas to improve and enforce adherence to all SLA's and KPI's