Our Shared IT Service Desk offers you highly qualified analysts providing IT support for your business.
Shared IT Service Desk
Our Shared IT Service Desk offers you highly qualified analysts providing IT support for your business to make sure your business can keep on doing what it does best. Shared IT Service Desk is part of a suite of Managed IT Services we provide.
Outsourcing your IT support to our Shared IT Service desk means you have access to a team with years of proven experience supporting businesses IT needs. Our team have analysts with skills from 1st line to 3rd line who can diagnose issues and assist with short term and long-term solutions.
The service desk is supported by our dedicated ITIL team who work to industry wide ITIL methodologies and ensure best practice is demonstrated throughout our IT Service Desk, as well as being certified to BSI ISO-20000-1 standards.
Our shared IT service desk analysts have a proven track record, with a broad range of experience, working with a variety of companies across several sectors. This means that our Service Desk team are constantly developing their knowledge and skills to support businesses with their IT needs.
Our Shared IT Service Desk offers support through inbound customer contacts via ticket logging and monitoring, supporting customers across multiple channels; telephony, email and our online customer portal.
From the 1st January to 31st December 2022 our IT Service Desk achieved a Net Promoter Score (NPS) of 91 against an industry average of 60.
What our Shared IT Service Desk will deliver for you:
100 Avebury Boulevard