Plug the gaps. Keep the control.
With our co-managed IT services, Managed247 fills the gaps in your IT team, handling daily support so your in-house experts can focus on what moves the business forward. UK analysts, working alongside yours.
Support that scales
Our UK-based team becomes an extension of yours, handling everything from first-line queries to complex escalations.
Tool flexibility
Use your existing ITSM and monitoring tools or rely on ours, so support fits in without disrupting your workflows.
Enhanced service insights
We deliver clear reporting and actionable insight, helping you monitor performance, spot trends and make informed IT decisions.
Capability growth
We help your team expand by introducing new processes, services and specialist expertise as your business grows.
Improved service coverage
24/7 monitoring, out-of-hours support and incident response backup keep your systems and users covered around the clock.
Specialists on demand
From network experts to application support, our certified analysts add skills that most internal teams cannot cover alone.
What is co-managed IT support?
Co-managed IT services are a collaborative support model where an external IT provider works alongside your internal IT team. Rather than replacing your in-house staff, co-managed support strengthens your existing capability by providing additional expertise, tools, resources and capacity where they are needed most.
This flexible approach allows organisations to retain control of their IT strategy and day-to-day operations. It also gives teams access to specialist knowledge, enhanced service coverage and scalable support that adapts as business demands change.
How we support IT teams
We start by developing a clear understanding of your IT environment and internal team structure. We review your systems, tools, security controls, workloads and support processes to see how your IT function currently operates, then identify where your team excels and where we can add expertise, capacity or resilience.
Once we understand your environment, we create a tailored co-managed support plan focused on the greatest operational value. That might mean extra service desk resource during peak demand, specialist cybersecurity expertise, support for cloud infrastructure and migration projects, out-of-hours monitoring and incident response, or help with IT strategy and transformation projects.
We integrate with your existing systems and workflows so both teams operate as one support function, sharing ticketing platforms, monitoring and alerting, security and compliance tooling, documentation and performance reporting. We define responsibilities clearly between your internal team and our engineers, so accountability is clear, duplication is reduced and service gaps are prevented. As your business evolves, we adjust our support to match.
Got questions? We have answers
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How do you collaborate with our IT team?
We integrate with your team's workflows, ensuring smooth coordination without disruption. Both teams operate as one support function, with clear communication and shared visibility.
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Will our staff use your tools or ours?
That is completely up to you. Our flexible setup works with your existing systems or with ours, whichever suits the way you already work.
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How quickly can we scale service levels?
Support can be ramped up swiftly, whether that means adding hours, capabilities or analytics insight, so you can flex as demand changes.
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Do we still retain control?
Yes. Our partnership model ensures clear visibility and control remain with you, while you benefit from additional technical support and specialist skills.
What our customers say.
Strengthen your IT team, without the recruitment headache.
Book a 30-minute call. We will look at how your team works today and show you exactly where co-managed UK support would add capacity and skills.
Book a 30-minute discovery call