If production stops, every second counts.
Managed247 supports manufacturers across the UK with shop-floor connectivity, ERP, MES integration and the 24-hour service desk cover that shift-based operations actually need.
Every minute of downtime means lost output.
From the factory floor to the supply chain, manufacturing IT has to be always on. Machinery monitoring, ERP systems, MES integration and shop-floor connectivity all need to run for every shift, every weekend and every bank holiday. Managed247 delivers round-the-clock IT support, cyber protection and scalable cloud, keeping operations efficient, resilient and secure. For manufacturers across the West Midlands, that includes IT support in Birmingham from the same UK service desk. Manufacturers with lean head-office teams often choose outsourced IT support so that production support never depends on one internal engineer.
Four services that keep production moving.
IT Support
24/7 engineer-led support that resolves issues fast and prevents the downtime production cannot afford.
Cloud
Microsoft Azure, Modern Work and Desktop Virtualisation, with the scalability to support both head office and the factory floor.
Cyber Security
EDR, penetration testing and security awareness training to defend OT and IT networks alike.
IT Consultancy
Strategy, architecture and project delivery, focused on system integration and automation outcomes.
Managed247 for manufacturers: key facts
- Who we support: manufacturers across the UK, from head office to the factory floor, including shift-based and multi-site operations.
- Cover for every shift: a multilingual service desk staffed entirely in the UK, 24 hours a day, 365 days a year, including nights, weekends and bank holidays.
- What we look after: shop-floor connectivity, ERP systems, MES integration and warehouse operations, alongside head-office IT and cloud.
- Security for OT and IT: managed endpoint detection and response (EDR) with a 24/7 security operations centre, penetration testing and security awareness training, defending OT and IT networks alike.
- A manufacturing customer: Crockett and Jones, the Northamptonshire shoemaker making shoes since 1879, relies on Managed247 for proactive, UK-based IT support and round-the-clock monitoring.
- Certified and local: ISO 9001, ISO 14001, ISO/IEC 27001 and ISO 20000-1, all audited by BSI, plus Cyber Essentials Plus. Headquartered in Milton Keynes, with offices in London, Birmingham and Manchester, and a customer Net Promoter Score of 94.1.
We do not just support IT. We make it effortless for manufacturers.
We bring the same uptime-first approach to IT support for construction and engineering businesses across the UK.
24/7 human-led IT support
Experienced UK engineers deliver award-winning support.
Proven track record
16+ years supporting UK businesses with reliable, resilient IT.
Trusted by clients
NPS 94.1 and strong Trustpilot reviews reflect consistent satisfaction.
24x7 IT coverage
Round-the-clock monitoring, resolving issues before they impact operations.
Multilingual UK team
UK engineers providing multilingual support for globally connected teams.
Hear from UK businesses already with Managed247.
Four UK customers, on camera, in their own words.
Manufacturing IT support: FAQs
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What does IT support for manufacturing include?
Managed247's IT support for manufacturers includes a 24/7 UK service desk, shop-floor connectivity, support for ERP systems and MES integration, cyber security for OT and IT networks, and cloud services for head office and the factory floor. The aim is simple: no lost output because of IT.
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Do you provide 24/7 IT support for manufacturers running shifts?
Yes. Our service desk is staffed entirely in the UK, 24 hours a day, 365 days a year, so night shifts, weekends and bank holidays get the same engineer-led support as the day shift.
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Can you support our ERP and MES systems?
Yes. ERP systems, MES integration and shop-floor connectivity are part of the IT we support for manufacturers, with round-the-clock monitoring that catches issues before they stop production.
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How do you protect manufacturing systems from cyber attacks?
We defend OT and IT networks alike with managed endpoint detection and response (EDR) and a 24/7 security operations centre, plus penetration testing and security awareness training. Managed247 is certified to ISO/IEC 27001 and Cyber Essentials Plus.
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Can you support a manufacturer with several sites?
Yes. One UK team and one contract cover every site, from head office to each factory and warehouse, with the same 24/7 service desk and monitoring everywhere.
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Do you support manufacturers in the Midlands?
Yes. We support manufacturers across the UK from one UK service desk, and our Birmingham office serves businesses across the West Midlands. Our manufacturing customers include Crockett and Jones in Northamptonshire.
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Do you also support engineering firms?
Yes. We bring the same uptime-first approach to engineering businesses, and our customers include engineering and construction firms such as Tilbury Douglas and Piggott and Whitfield. See our IT support for construction and engineering.
Production-grade IT support, from the UK.
Book a 30-minute call to see how Managed247 supports other UK manufacturers.
Book a 30-minute discovery call