John Pepper
John founded Managed247 in September 2009 and is responsible for leading the company's strategy. The highlight of his career so far is getting Managed247 on the Sunday Times Tech Track 100.
About Managed247
An award-winning UK team, on shift around the clock.
Managed247 was built on a simple idea. The difference between a service desk you tolerate and one you actually recommend is the people staffing it. Everything else, the tools, the SLAs, the certifications, follows from that.
16+ years
Keeping UK businesses running since 2009
0
Customer NPS, against an industry average of 60
24/7/365
UK service desk cover, every shift
4× ISO
BSI-audited: 9001, 14001, 27001 and 20000-1
Our story
Managed247 was founded in September 2009 with a single mission: to eliminate IT and IoT outages through predictive monitoring and rapid response. Every minute of downtime costs our clients their customers, profit and trust, so we set out to prevent it.
Our people proactively prevent issues and fix root causes. Our tools predict and stop outages. And we only work with vendors who share our commitment to keeping clients up and running.
16+ years on, that mission still drives everything. We hold BSI-audited ISO 27001, 20000, 14001 and 9001 certifications, carry a customer NPS of 94.1 against an industry average of 60, and deliver every shift entirely from the UK, day and night.
Trusted by
Organisations that count on Managed247.
Leadership
Meet our Leadership Team
An experienced leadership team, several with the business for well over a decade, focused on one thing: keeping our clients up and running.
Andrew Whitford
Andrew joined Managed247 in 2017. He is ACMA qualified and has previous experience across PE/VC, multinationals and AIM listings. Prior to Managed247, Andrew held CFO and FD positions across a number of companies in disparate sectors.
Stephen Boardman
Stephen joined Managed247 in 2010 and has been instrumental in our business growth. Prior to joining us, he had significant experience advising on and deploying software and IT support services to SMEs.
Harry Dhillon
Harry joined Managed247 in 2017. He is responsible for overseeing and managing the day-to-day operations, ensuring efficiency, productivity and the effective execution of our business strategies.
Matthew Surtees
Matthew joined Managed247 in 2024 and leads our expanding commercial teams. He prides himself on developing long-standing, strong relationships with customers and colleagues, built on collaborative work and clear communication.
What drives us
A clear purpose, simply put.
To create a future where unplanned IT outages are no longer a business risk.
We prevent and minimise unplanned IT downtime, because every minute of it costs our clients profitability and customer trust. We are trusted by businesses that cannot afford to be offline.
Our values
How we work, in four parts.
Our values shape how we work, with each other, with our customers and with our partners. They are organised around the four areas where we believe we make the difference: our People, our Processes, our Partners, and our Tools and Systems.
Our People
- We are curious and take ownership, working as a team to act before issues cause IT outages, regardless of role or title.
- We encourage our employees to approach service desk issues with a constructive and inquisitive mindset, treating each one as an opportunity to learn and improve.
- We will support our employees in their decision-making and trust them to act in good faith. Where mistakes are made in genuine pursuit of our Mission and Principles, we will not assign blame. We will learn from mistakes, share what we have learned and make quick decisions to put things right.
- We will reward those who use their own initiative.
- We will have the difficult conversations with Customers and Partners when accountability lies with them, and ensure they know what they need to change.
Our Processes
- When something breaks, we find the root cause and implement lasting improvements to minimise a repeat incident.
- We will show customers the proactive work we do to minimise IT outages, so they can see the value in what we do.
- We will clearly write knowledge so our colleagues can minimise Time to Resolution in the future.
Our Partners
- We work with partners who share our commitment to prevention and reliability.
- We will always recommend what is right for the client, even when it costs us profit in the short or medium term.
Our Tools and Systems
- We never accept limited visibility or reactive tooling.
- If we cannot find tools that let us predict and prevent outages, we will create them.
Our people
The team behind the service.
We are a UK team that takes ownership and treats every incident as a chance to improve. The people on shift are the difference, so it is worth meeting them.
Most of our engineers have been with Managed247 for years. That continuity matters more in IT than people often admit, because the person who picked up your ticket last month is likely to pick up the next one too, and already knows your environment.
We invest in training, certifications and the time it takes to do the job properly, and we are a certified Great Place to Work because of it. The culture pays its way: our customer NPS sits at 94.1, well above the industry average of 60.
Awards and accreditations
Independently audited, and the awards to prove it.
Every claim on this page is backed by independent audit, certification or by a recognised industry standard. Our customers tell us that is something procurement, compliance and security teams value most.
Managed Service Provider of the Year 2016The Channel AwardsManaged Service Provider of the Year 2017The Channel AwardsManaged Service Provider of the Year 2018The Channel Awards
Innovative MSP Enterprise of the YearChannel Awards
Best Small Enterprise Managed Service ProviderIT Services & Support Awards · FinalistManaged Service Solution of the YearEuropean IT & Software Excellence Awards
Services Company of the YearUK IT Industry Awards
Tech Track 100
FT 1000 Europe's Fastest Growing Companies
Technology Fast 50
See all our vendors and certifications
Want to meet the team?
Book a 30-minute discovery call and work with one of our IT service professionals to explore the art of the possible and decide whether Managed247 is the right partner for you.
Book a 30-minute discovery call