The extra hands your IT team deserves

Co-Managed IT services

With our Co-Managed IT services, Managed247 plugs the gaps in your IT team, handling daily support so your experts can focus on what moves the business forward.

Partnered with the best

Co-Managed IT Support that scales with your business

Our UK-based team becomes an extension of yours, handling everything from first-line queries to complex escalations.

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Tool flexibility

Use your existing ITSM/monitoring tools or rely on ours, providing you with seamless support without disrupting workflows.

Enhanced service insights

We deliver clear reporting and actionable insights, helping you monitor performance, spot trends, and make informed IT decisions.

Capability growth

We help your team expand by introducing new processes, services and specialist expertise, strengthening your IT function as your business grows.

What is Co-Managed IT Support?

Co-managed IT services are a collaborative support model where an external IT provider works alongside your internal IT team. Rather than replacing your in-house staff, co-managed support strengthens your existing capability by providing additional expertise, tools, resources, and capacity where they’re needed most.

This flexible approach allows organisations to retain control of their IT strategy and day-to-day operations. This approach also provides teams with access to specialist knowledge, enhanced service coverage, and scalable support that adapts as business demands change.

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How we Support IT Teams

Our co-managed IT support is built to integrate smoothly with your existing team and workflows. We follow a structured, collaborative approach that strengthens your internal capability while keeping your processes consistent and efficient.

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Assessing your internal IT capability

We start by developing a clear understanding of your IT environment and internal team structure. We review your systems, tools, security controls, workloads and support processes to see how your IT function currently operates.

This allows us to identify where your team excels and where we can add additional expertise, capacity or resilience.

Identifying support gaps and priorities

Once we understand your environment, we create a tailored co-managed support plan focused on delivering the greatest operational value.

We may support your team by:

  • Providing additional service desk resource during peak demand
  • Delivering specialist cybersecurity expertise
  • Supporting cloud infrastructure and migration projects
  • Delivering out-of-hours monitoring and incident response
  • Assisting with IT strategy, planning and transformation projects

Our support remains flexible and can be adapted as your organisation grows or your priorities change.

Integrating service desk, monitoring and tooling

We integrate with your existing systems and workflows, so both teams can operate as one support function. This ensures clear communication, faster response times and full-service visibility.

Integration typically includes:

  • Shared service desk and ticketing platforms
  • Monitoring and alerting systems
  • Security and compliance tooling
  • Documentation and knowledge sharing platforms
  • Performance reporting and service insights

This joined-up approach helps remove silos and improves collaboration across teams.

Establishing shared responsibilities

We work with you to clearly define responsibilities between your internal IT team and our engineers. This ensures accountability is clear, reduces duplication and prevents service gaps.

Responsibilities are tailored around your internal capabilities, allowing your team to retain control while benefiting from additional technical support and specialist skills.

Continuous monitoring, review and optimisation

We continually monitor performance and conduct regular service reviews to identify opportunities to improve reliability, efficiency and security.

As your business evolves, we adjust our support to match. This may include expanding coverage, introducing new expertise or supporting major technology change programmes.

The Benefits of our Co-Managed IT Services

Strengthen Internal IT Capability

We enhance your IT team by providing senior engineers, escalation support and knowledge transfer to fill skills gaps and strengthen expertise.

  • Access to senior engineers
  • Escalation support
  • Knowledge transfer
Improve Service Coverage

We ensure your systems and users are covered around the clock, reducing unexpected downtime.

  • 24/7 monitoring
  • Out-of-hours support
  • Incident response backup
Reduce IT Risk

We help protect your business by reinforcing cybersecurity, supporting compliance, and planning for business continuity.

  • Cybersecurity reinforcement
  • Compliance support
  • Business continuity planning
Control Costs & Scale Efficiently

We make IT support predictable and scalable, helping you avoid hiring delays while adapting to business growth.

  • Avoid hiring delays
  • Predictable pricing
  • Scale support as business grows

When Do Businesses Need Co-Managed IT Support?

Our co-managed IT services have been designed to support your internal IT team when workloads increase, systems become complex, or specialist expertise is required. Whether you are experiencing rapid growth, managing large transformation projects, or covering staff absence, we provide flexible support to keep your IT running smoothly.

  • Internal IT team overwhelmed
  • Rapid business growth
  • Security or compliance pressure
  • Large transformation projects
  • Cover for staff absence or turnover
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Why Choose Managed 247?

Whether you’re fully outsourcing or just need additional coverage, we embed our analysts directly into your workflow, working with your tools, your processes, and your pace.

Structure that fits your processes

We integrate into your existing workflows and ITSM tools, giving you the same visibility and control you’d have with an in-house team.

Scale to handle peaks

Whether it’s covering out-of-hours or filling skills gaps, we flex support as your demands grow, without recruitment headaches.

Specialists on demand

From network experts to application support, our team adds certified expertise that most internal teams can’t cover alone.

94.1 (+1.4 YoY)
NPS score

One of the highest Net Promoter Scores in the IT services industry, well above the industry average of 60.

24/7
support

Real human support, day or night. No call centres, no scripts, just immediate help when you need it.

16+
years in service

Trusted by leading organisations across the UK, with a track record of keeping businesses running round the clock.

Results we are proud of

See all
Piggot and Whitfield Client Case Study
IT Support

2:10 min

Piggot and Whitfield Client Case Study
Engineering and construction design firm Piggott and Whitfield couldn’t keep the nation in hospitals, museums and public sector buildings without a robust IT infrastructure to support their projects. This century-old company came to Managed247 looking for a strategic partner to manage their IT behind the scenes, leaving them free to focus on doing what they do best. “Managed247 has transformed how we manage IT,” says their Managing Director Rob Speakman. “Their support has been fast, proactive and extremely professional – we have total confidence in our systems, and that peace of mind has been invaluable."
Crockett & Jones Client Case Study
IT Support

2:08 min

Crockett & Jones Client Case Study
Northamptonshire shoemaker Crockett & Jones has been hand-crafting beautiful leather shoes since 1879, so they know a thing or two about driving a business forward. In the digital age they recognise that a proactive approach to IT is now critical to their productivity, and came to Managed247 looking for a partner who could take that side of things off their hands.
QPR Football Club Client Case Study
IT Support

2:12 min

QPR Football Club Client Case Study
Queens Park Rangers Football Club has been a proud part of English football since 1882, with a rich heritage and a focus on continuous improvement both on and off the pitch. Recognising the importance of technology in supporting their operations and fan experience, QPR partnered with Managed247 to ensure their IT runs smoothly around the clock—allowing the club to focus on delivering success where it matters most.
Tilbury Douglas Client Case Study
IT Support

2:15 min

Tilbury Douglas Client Case Study
Tilbury Douglas has been shaping the UK’s built environment for over 140 years, delivering complex construction and engineering projects across multiple sectors. With technology now central to efficiency and collaboration, they partnered with Managed247 to ensure their IT infrastructure remains reliable, secure, and proactively managed—freeing their teams to focus on building the future.

Turn challenges into wins with the right IT partner.

We support ambitious teams with always-on IT, proven processes, and expert guidance tailored to your industry
 and goals.

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Co-managed IT support FAQs

How do you collaborate with our IT team?

We integrate with your team workflows, ensuring seamless coordination without disruptions.

Will our staff use your tools or ours?

Completely up to you. Our flexible setup works with your existing systems or ours.

How quickly can we scale service levels?

Support can be ramped up swiftly, whether it’s adding hours, capabilities, or analytics insight.

Do we still retain control?

Yes, our partnership model ensures clear visibility and control remain with you.