Shared IT services
Always on. Never asleep. 100% UK-based.
Our 24/7 shared IT Service Desk plugs directly into your business, delivering enterprise-grade IT support without fuss or complexity.
Partnered with the best
Support that scales with your business
Our UK-based team becomes an extension of yours, handling everything from first-line queries to complex escalations.
94.1 (+1.4 YoY)
NPS score
One of the highest Net Promoter Scores in the IT services industry, well above the industry average of 60.
24/7
support
Real human support, day or night. No call centres, no scripts, just immediate help when you need it.
16+
years in service
Trusted by leading organisations across the UK, with a track record of keeping businesses running round the clock.
The structure, scale, and skillset to meet your needs.
Whether you’re fully outsourcing or just need additional coverage, we embed our analysts directly into your workflow, working with your tools, your processes, and your pace.
We package our services to your needs
We offer a wide range of skills and training, allowing our customers to tailor their package to what suits them. This can also give you access to other offerings such as; monitoring and analytics providing support for the key business concerns of network and security.
Expert-led, best practice support
Our ITIL-certified team applies proven frameworks to reduce risk, improve customer experience, and build a stable foundation for long-term growth.
Access broader expertise
Our analysts bring experience from supporting hundreds of businesses across sectors, backed by escalation paths into specialist roles when needed.
Results we are proud of
Crockett & Jones Client Case Study
QPR Football Club Client Case Study
Tilbury Douglas Client Case Study
Got questions? We've got answers.
What’s the difference between shared and dedicated IT support?
Shared IT support gives you access to a pool of highly skilled engineers who respond as soon as an issue arises. It’s flexible, cost-effective, and ensures round-the-clock coverage. Dedicated IT support, on the other hand, means having named engineers or a team focused solely on your business. Both deliver the same high standards, but shared support is ideal for organisations that want enterprise-level expertise without the overhead of dedicated staff.
Is shared IT support suitable for regulated industries?
Yes. Managed247’s shared IT support is built with compliance and security in mind. We work with regulated sectors such as finance, healthcare, and the public sector, ensuring strict adherence to industry standards. Every interaction is fully documented, audited, and aligned with your regulatory requirements.
What kind of issues can the shared support team handle?
Our shared support team handles everything from day-to-day troubleshooting, such as password resets or software queries, to more complex issues like network performance, security alerts, or cloud access. Because our engineers are available 24/7, problems are resolved quickly, minimising downtime and keeping your business running smoothly.
Turn challenges into wins with the right IT partner.
We support ambitious teams with always-on IT, proven processes, and expert guidance tailored to your industry and goals.
