We value feedback from our customers, our partners and everyone we work with. We use it to keep improving, to become more focused on the people we serve, and to stay open and accountable. Whether you want to tell us that something has gone well or that something has fallen short, we would like to hear from you.
We are committed to providing a high standard of service. When we do not get something right, telling us gives us the chance to put it right and to do better next time. A complaint, for us, is any expression of dissatisfaction with our service that asks for a response.
You can expect to be treated with honesty, care and respect at every point of contact, and we ask that our people are treated in the same way. We will not accept threatening, abusive or discriminatory behaviour towards our team.
Our complaints procedure does not cover comments about our policies or the decisions behind them, matters that have already been fully investigated through this procedure, or complaints raised by Managed247 employees, which are handled separately through our internal channels.
How to raise a complaint
If you have a complaint, please call us first on 0800 033 4800. In most cases we can resolve things quickly and informally at this stage.
If you are not satisfied with the outcome, you can make a formal complaint by email to hello@managed.co.uk, or in writing to the address below. Please give us as much detail as you can, including what happened, when it happened, and how you would like us to put it right. We will acknowledge your complaint and explain how we will handle it.
Managed247 Ltd
100 Avebury Boulevard
Milton Keynes
Buckinghamshire
MK9 1FH
Our commitment
As a business working towards B Corp certification, we hold ourselves to account for the impact we have on our customers, our people and our community. Listening to your feedback, and acting on it, is part of how we do that.