Monitoring & Automation
Monitoring, Automation & Orchestration is having a huge impact on the capabilities of the Service Desk and will have more so as digital transformation adds an increasing number of assets for each business to manage.
We utilise multiple enterprise tools to monitor and automate the systems we look after for our clients. Each have a different speciality to ensure we look after your systems and keep them up to date.
The monitoring and automation tools we have to deliver today integrate into easy to access real time monitoring and statistics for our clients.
The benefit to our clients is that we are able to pro-actively monitor and intervene where we need to resulting in better uptime of key systems.
However that really is only a small part of the story.
Investing for Tomorrow
Since our inception we have been focused on the monitoring and automation tools employed by enterprise service desks and frustrated by the pace of change these had with the markets we were addressing.
In 2016, we started the development of our own tool. A tool that would enable one service desk engineer to do the work of 10, to stop thousands of alerts appearing for the same issue and to be able to sculpt priority dependent on the business unit any component was linked to.
Beautiful dashboards, multi-tenant out of the box made by and for Service Providers and IT Service Desks all delivered from the cloud and in 2022 we began final testing phases.
The benefit for our clients today is that we are able to demonstrate and discuss the product and our vision whilst shaping it for them for the future.
Our tool delivers predictable uptime for networks and applications, so we naturally called it Predictably.
The benefits of choosing us to assist in monitoring & automation for you:
Reduced cost - the cost of deploying your own monitoring and automation tools can scale rapidly. We have made the investment in systems and tools so you don't have to.
Less Maintaining more Doing - the ongoing personnel cost to keep on top of maintaining and keeping key monitoring and automation tools is complex and costly. We employ teams to do this so you don't have to.
Engage with Thought Leaders - our developers and analytics experts are thought leaders in their field and creating the systems other MSP's and Service Providers will use in the future. Our customers have this expertise to hand 24x7.