We are Managed247
Since 2009, our mission has been to eliminate IT and IoT outages through predictive monitoring and rapid response because every minute of downtime costs our clients their customers, profit, and trust.
Our people proactively prevent issues and fix root causes; our tools predict and stop outages; and we only work with vendors who share our passion for eliminating IT and IoT outages.
Client first. Always.
Our mission is to build long-term relationships with our clients by fostering trust and communication and exceeding their expectations in all interactions. We deliver exceptional, client‑first IT services, while making a positive impact on society and the environment.
17+
years in service
Proven experience supporting businesses across the UK, day and night.
94.1 (+1.4 YoY)
NPS score
One of the highest in the IT services industry, far above the industry average of 60.
Quality Matters
more than ever
BSI ISO27001 20000 14001 9001 held for over 10 years
Excellent
on Trustpilot
We have continually achieved an Excellent rating on Trustpilot
Meet our leadership
John founded Managed247 in September 2009 and is responsible for leading the company’s strategy. The highlight of his career so far is getting Managed247 on the Sunday Times Tech Track 100.
John Pepper
CEO & Founder
Andrew joined Managed247 in 2017. He is ACMA qualified and has previous experience in both PE/VC, multinationals and AIM listings. Prior to Managed247 , Andrew held CFO and FD positions across a number of companies in disparate sectors.
Andrew Whitford
CFO
Stephen joined Managed247 in 2010 and has been instrumental in our business growth. Prior to joining us, he had significant experience advising and deploying software and IT support services to SME.
Stephen Boardman
CTO
Harry joined Managed247 Ltd in 2017 . He is responsible for overseeing and managing the day-to-day operations, ensuring efficiency, productivity, and effective execution of our business strategies.
Harry Dhillon
COO
Matthew joined Managed247 in 2024 and leads our expanding commercial teams. He prides himself on developing long-standing, strong relationships with customers and colleagues based on collaborative work and communication.
Matthew Surtees
Enterprise Sales Director
Our customers
Events
Join our events & webinars
Curious about AI but not ready to invest in Microsoft 365 Copilot licences yet?
🚀 Curious about AI but not ready to invest in Microsoft 365 Copilot licences yet?
You can still start your journey, today.
Join us on Thursday 9 April at 10:00am for “Copilot Chat: Your First Step into AI at Work”, a practical session showing how organisations can use Microsoft’s free Copilot Chat to support everyday tasks like writing, summarising, researching, and ideation.
✔️ No licence changes
✔️ Safe, secure, Microsoft ecosystem
✔️ Real demos & role‑based examples
✔️ A perfect starting point for SMB/SME organisations exploring AI
👉 Register here:
https://events.teams.microsoft.com/event/7d51ea90-9763-43cc-9111-72dd00cdb511@7fe14ab6-8f5d-4139-84bf-cd8aed0ee6b9
Let’s make AI practical, accessible, and useful, from day one.
Inside the Mind of a Hacker: Lessons from the Frontline
Real-world insights from Huntress and Managed247 experts on hacker tactics and how 24×7 SOC protection stops attacks before they spread.
The Evolving Role of the CIO: Leading Through Disruption
Explore how CIOs can lead transformation through AI, cyber resilience, and operational excellence amid constant disruption.
IT expertise that spans industries
From finance and legal to manufacturing and not-for-profit, we understand the unique pressures different sectors face, and tailor our support to meet them.
Our locations
Turn challenges into wins with the right IT partner.
We support ambitious teams with always-on IT, proven processes, and expert guidance tailored to your industry and goals.
