Managed247 vs NetMonkeys
An honest comparison for UK businesses choosing between NetMonkeys and Managed247, and a simple way to switch when you are ready.
Why UK businesses move to Managed247
Businesses comparing Managed247 and NetMonkeys are weighing two UK managed IT support providers. Managed247 delivers a 24/7, multi-lingual service desk with no offshore, multi-cloud across Azure, AWS and Google Cloud, and cyber security with a managed SOC and MDR, brought together under one accountable partner. For organisations that need cover every hour of every day and a single owner of the outcome, that combination is the deciding factor.
How we compare
| What matters | Managed247 | Questions to ask NetMonkeys |
|---|---|---|
| UK-based delivery | 100% UK-based engineers, no offshore | Ask NetMonkeys whether the service desk is fully UK-based or partly offshore. |
| Service desk hours | 24/7, every hour of every day | Ask NetMonkeys whether 24/7 cover is included as standard or charged as an add-on. |
| Certifications | ISO 27001, Cyber Essentials Plus, FSQS registered | Ask NetMonkeys which security certifications they hold and can evidence. |
| Languages | Multi-lingual service desk | Ask NetMonkeys whether the desk supports languages beyond English. |
| Customer satisfaction | NPS of 94.1 | Ask NetMonkeys for a current NPS or CSAT score. |
| Breadth of service | Managed IT, multi-cloud, Microsoft 365, cyber security with SOC and MDR, IT consultancy | Ask NetMonkeys whether managed IT, cloud, Microsoft 365 and security sit under one contract. |
| Company structure | One accountable team owning the outcome | Ask NetMonkeys whether you get one accountable team or several handoffs. |
| Ownership | Independently owned, UK | Ask NetMonkeys who owns the business and how that shapes decisions. |
| Multi-cloud support | Azure, AWS and Google Cloud | Ask NetMonkeys whether they support Azure, AWS and Google Cloud. |
| Monitoring | Proactive, self-healing monitoring | Ask NetMonkeys whether monitoring is proactive and self-healing or reactive. |
The right-hand column is deliberately neutral. It poses questions for you to put to NetMonkeys, rather than making claims on their behalf.
Ready to switch IT provider? You can also compare Managed247 vs ANS Group, Managed247 vs Reflective IT, Managed247 vs Coreitech, Managed247 vs Akita and Managed247 vs Opustech, or explore our managed IT support service.
Switching is simpler than you think
1. Discovery and audit
We map your estate, contracts and risks, with no obligation.
2. Managed transition
We run in parallel with your current arrangement so nothing drops.
3. Go live
You move to a 24/7, UK-based service desk with a single accountable team.
Frequently asked questions
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How does Managed247 differ from NetMonkeys?
Managed247 is an independently owned UK MSP delivering managed IT, multi-cloud and cyber security under one accountable partner, with a fully UK-based service desk staffed 24/7 and a customer NPS of 94.1.
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Is the Managed247 service desk really 24/7?
Yes. Our desk is staffed every hour of every day by UK-based engineers, not an out-of-hours answering service.
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Where are your engineers based?
Every Managed247 engineer is UK-based. We run no offshore service desk.
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Which clouds do you support?
We support Azure, AWS and Google Cloud, and we manage multi-cloud estates under one partner.
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How quickly can we switch?
Most organisations move in weeks, not months, through our three-step managed transition that runs in parallel with your current provider.
Talk to a UK-based expert
Book a call and see how a 24/7, UK-delivered service desk would work for your organisation.
or call 0800 033 4800